Widerrufsrecht

1. 30-Day Return Policy

We want you to love your LightsLux purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.

Before requesting a return, please note:

Items must be unused and uninstalled.
Products must be returned in their original packaging with all accessories included.
Returns are subject to inspection after arrival.
Return shipping costs may apply depending on the reason for return.
Installed, modified, damaged, or incomplete items may not qualify for return.

Please contact us before sending any return. Unauthorized returns may not be accepted.

2. Damaged, Defective, or Incorrect Items

2.1 Shipping Damage

Please inspect your order carefully upon delivery.

If your item arrives damaged due to shipping, including:

Broken glass
Cracked shades
Damaged components

please contact us within 5 days of delivery.

To help us resolve the issue quickly, please provide:

Order number
Photos or videos of the damaged item
Photos of the outer packaging
Shipping label photo

Claims submitted after this timeframe may not qualify as shipping damage, as we may not be able to verify whether the damage occurred during transit, installation, or use.

Please note that damage caused by improper unpacking, installation, assembly, cleaning, misuse, accidents, or modifications is not covered.

2.2 Missing Parts or Incorrect Items

If you receive missing parts or an incorrect item, please contact us within 7 days of delivery.

Please provide photos or videos showing the issue.

Our team will review your request and provide an appropriate solution, such as:

Replacement parts
Replacement item
Other assistanc

2.3 Manufacturing Defects & Functional Issues

If your product has a manufacturing defect or develops a functional issue during normal use, please contact us within 30 days of delivery.

We may request photos or videos to evaluate the issue.

If confirmed as a manufacturing defect or product responsibility, LightsLux may provide:

Replacement parts
Product replacement
Repair assistance
Refund (when applicable)

Issues caused by:

Improper installation
Incorrect wiring
Incorrect voltage
Misuse
Accidents
Unauthorized modifications

are not covered.

3. Natural Material & Handmade Finish Variations

Many LightsLux products feature natural materials and handcrafted finishes.

Due to the unique characteristics of materials and handmade production processes, each piece may have natural variations.

Materials including:

Marble
Stone
Wood
Glass
Metal finishes
Handmade surfaces

may vary slightly in:

Color
Texture
Grain
Veining
Pattern
Finish

These variations are natural characteristics of the product and are not considered defects.

Differences in natural patterns, colors, textures, or finishes do not qualify for replacement or refund.

4. Product Appearance & Production Variations

Product images are provided for reference only.

Actual products may vary slightly due to:

Photography lighting
Screen settings
Production batches
Manufacturing updates

Minor differences in:

Color
Hardware finish
Components
Wire color
Product details

within reasonable manufacturing tolerances are not considered defects.

5. Return Process

Step 1: Request a Return

Please include:

Order number
Reason for return
Photos/videos if applicable

Step 2: Ship the Item

Once your return request is approved, we will provide return instructions.

Customers are responsible for return shipping costs for:

Change of mind
Incorrect size selection
Personal preference
Other non-defective reasons

Please provide the return tracking number after shipment.

Step 4: Refund Processing

After inspection and approval:

Refunds will be issued to the original payment method.
Processing time is typically 3–10 business days depending on your payment provider.

6. Return Eligibility

Eligible Returns

Returns may be accepted for:

Change of mind
Wrong size selection
Design preference changes

provided the item meets return requirements.

Non-Returnable Items

The following items are not eligible for return:

Installed products
Customized, personalized, or specially made-to-order products
Clearance or final sale items
Modified products
Products damaged after delivery due to customer handling
Items missing original packaging, accessories, or components

7. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs for non-defective returns.

Examples:

Changed mind
Incorrect size
Personal preference
A 10% restocking fee will be deducted from the refund amount to cover inspection, handling, repackaging, and processing costs.

LightsLux Responsibility

LightsLux may cover costs for:

Confirmed manufacturing defects
Incorrect items shipped
Shipping damage reported within the required timeframe

8. Exchanges

We currently handle exchanges on a case-by-case basis depending on product availability.

Please contact our support team for assistance.

9. Order Cancellation

Before Shipment

Orders may be cancelled before shipment if processing has not started.

After Shipment

Once an order has been shipped, cancellation is no longer possible.

Customers may request a return after delivery according to this policy.

10. UK, EU, and International Consumer Rights

Nothing in this policy affects your statutory consumer rights where applicable.

11. Contact Information

LightsLux Support

Email:
support@lightslux.com