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Thank you for choosing Lightslux Inc. We are committed to providing a smooth and reliable shopping and delivery experience. Please review the information below before placing your order.
Payment
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express (AMEX)
- UnionPay
- JCB
- Discover
- Elo
- PayPal
- Afterpay
- Affirm
Please note that while product prices may be displayed in your local currency, all transactions are processed in U.S. Dollars (USD) at checkout.
Once your payment has been authorized and verified, you will receive an order confirmation email. We begin processing your order shortly after confirmation.
Shipping Information
We currently ship to the following countries:
- United States
- United Kingdom
- Canada
- Australia
- Germany
Please note that delivery within the United States is limited to the contiguous 48 states. We currently do not ship to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, the Northern Mariana Islands, or the U.S. Virgin Islands.
The shipping timeframes provided below are estimates only and are not guaranteed delivery dates.
1. Order Processing Time
All orders are carefully prepared and inspected before shipment.
- Processing Time: 2–4 Business Days
Processing times may be extended during holidays, peak seasons, or promotional periods.
2. Shipping Methods
Free Standard Shipping
- Processing Time: 2–4 Business Days
- Estimated Transit Time: 3–4 Weeks
- Estimated Total Delivery Time: Approximately 3–5 Weeks
Priority Shipping
- Processing Time: 2–4 Business Days
- Estimated Transit Time: 1–2 Weeks
- Estimated Total Delivery Time: Approximately 2–3 Weeks
Delivery times may vary due to customs clearance, weather conditions, carrier delays, public holidays, or other unforeseen circumstances outside our control.
3. Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM Pacific Standard Time (PST)
Orders placed after this time will be processed on the next business day.
4. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Please allow 3–5 business days for tracking updates to appear after shipment.
If you have any questions about your order status, please contact us at:
5. Address Changes
If you need to update your shipping address, please contact us as soon as possible.
Address changes can only be made before the order has been shipped.
Once an order has been dispatched, we are unable to modify the delivery address.
6. Cancellations
Orders may be canceled before they have been shipped.
If cancellation is requested in time, a full refund will be issued to the original payment method.
Once an order has been processed for shipment or is in transit, it can no longer be canceled.
7. Taxes, Duties & Customs Fees
Orders shipped within the United States are generally delivered without additional import charges.
For international orders (United Kingdom, Canada, Australia, and Germany), import duties, VAT, customs fees, or other local taxes may apply depending on the destination country’s regulations. These charges are the responsibility of the customer.
8. Lost, Delayed, or Missing Packages
If your order is delayed, returned by the carrier, lost in transit, or does not arrive as expected, please contact our support team.
We will investigate the issue with the carrier and provide an appropriate solution, which may include a replacement shipment or a refund where applicable.
9. Shipping Restrictions
Certain oversized, custom-made, or special-order lighting products may require additional processing time or may not be available for delivery to all locations.
Any applicable restrictions will be clearly noted on the product page.
10. Contact Information
Lightslux Inc.
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Email: support@lightslux.com
Phone: +1 (858) 633-7766
Business Address:
1500 N Grant St Ste R
Denver, CO 80203
United States
Please note: This address does not accept returns. For return-related inquiries, please contact customer support first.
11. Track Your Order
You can track your order using the tracking number provided in your shipping confirmation email via our Track Your Order page.